Privacy Policy - Man And Van Harringay

This Privacy Policy explains how Man And Van Harringay collects, uses, stores, shares, and protects personal data. It applies to all Man And Van Harringay customers in the area, including people who request moving services, obtain quotations, make bookings, or otherwise interact with our services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Man And Van Harringay provides removal and transport services for domestic and commercial customers in the Harringay area. In the context of data protection law, we act as a data controller for the personal data we collect and use for our own business purposes. This means we decide why and how your personal data is processed and are responsible for ensuring it is protected properly.

2. Personal Data We Collect

We only collect personal data that is necessary for the services we provide. The type of information we may collect includes:

Identity information such as your name.
Contact details such as your phone number, email address, and service address.
Service information such as move dates, item descriptions, access details, and instructions relevant to your booking.
Payment information such as billing records, payment status, and transaction references.
Communication records such as messages, emails, notes from calls, and booking confirmations.
Special delivery or access requirements if you provide them to help us carry out the service safely and efficiently.
Technical information where applicable, such as limited device or usage data collected through standard website or system logs.

We do not intentionally collect more information than is needed for service delivery, administration, legal compliance, and legitimate business operations.

3. How We Collect Data

We may collect personal data directly from you when you:

Request a quote or make a booking.
Communicate with us by phone, email, text, or other messaging channels.
Provide instructions related to your move or delivery.
Make a payment or request an invoice.
Submit a complaint, query, or feedback.

We may also receive data from third parties where necessary, such as referral partners, payment providers, or other service-related intermediaries, but only to the extent needed to complete or administer your service.

4. Lawful Basis for Processing

We process your personal data only when we have a lawful basis under GDPR. The main lawful bases we rely on are:

Contract – to provide a quotation, manage a booking, perform moving services, process payments, and communicate about your service.
Legitimate interests – to operate and improve our business, prevent fraud, maintain records, handle customer support, and manage service quality, provided those interests do not override your rights and freedoms.
Legal obligation – to meet accounting, tax, insurance, and record-keeping requirements, or to comply with lawful requests from public authorities.
Consent – where we rely on your permission for optional purposes, such as certain marketing communications or non-essential processing. You may withdraw consent at any time where it is the basis for processing.

If we collect any special category data, we will only do so where strictly necessary, and only with an appropriate lawful basis under data protection law.

5. How We Use Your Data

We may use personal data for the following purposes:

To provide quotes and arrange services.
To plan and complete removals, deliveries, and related tasks.
To communicate with you before, during, and after the service.
To manage payments, invoices, refunds, and account records.
To handle customer service requests and resolve disputes.
To maintain business records and meet legal obligations.
To improve operational efficiency, safety, and service quality.
To protect our business, staff, customers, and property from misuse or fraud.

We will not use your data for purposes that are incompatible with the reasons it was originally collected unless we have a lawful basis to do so and, where required, we notify you.

6. Sharing and Processors

We may share personal data with trusted third parties who act as processors on our behalf. These parties only process data according to our instructions and under appropriate safeguards. Processors may include:

Payment processors for handling card or electronic transactions.
Accounting and bookkeeping providers for financial administration and statutory record keeping.
IT and cloud service providers for secure storage, communication, and business operations.
Scheduling, dispatch, or customer management systems used to organise bookings and service delivery.
Professional advisers such as insurers, legal advisers, or auditors where necessary.

We may also disclose data where required by law, to respond to legal processes, or to protect rights, safety, and security. We do not sell your personal data.

7. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy. Retention periods depend on the type of data, the nature of the service, and our legal or contractual obligations. In general:

Booking and service records are retained for a period needed to manage the service and handle any follow-up issues.
Financial and tax-related records are retained for the period required by law.
Customer communication records may be retained for a reasonable period to manage queries, complaints, and evidence of agreements.

When personal data is no longer required, we will delete it securely or anonymise it so it can no longer identify you.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures may include access controls, secure storage, restricted permissions, and staff awareness procedures. While no method of transmission or storage is completely risk-free, we work to maintain a level of security appropriate to the nature of the data we process.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to legal limits in certain cases. They include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restriction – to ask us to limit the processing of your data in certain situations.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to data portability – to receive certain data in a structured, commonly used format where applicable.
Right to withdraw consent – where consent is the basis for processing, you may withdraw it at any time.

You also have the right to raise concerns about how your personal data is handled. If you believe your data protection rights have been infringed, you may seek further guidance from the relevant supervisory authority.

10. Children’s Data

Our services are intended for adult customers and business contacts. We do not knowingly collect personal data from children unless it is provided incidentally as part of a booking or service arrangement and is necessary for service delivery. If we become aware that we have collected data unlawfully, we will take appropriate steps to remove it.

11. International Transfers

Where personal data is processed by third-party providers outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect that data in line with applicable law. This may include standard contractual protections or other approved transfer mechanisms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service arrangements. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we handle personal data.

13. Summary of Our Commitment

Privacy and Transparency

Man And Van Harringay is committed to treating customer information with care, fairness, and respect. We collect only the information needed to provide moving and related services, use it for clear purposes, and retain it only for as long as necessary.

Accountability

We expect all staff and processors involved in handling personal data to follow proper confidentiality and security standards. We will take reasonable steps to ensure personal data is processed responsibly and in compliance with GDPR.

Final Note

This Privacy Policy applies to all Man And Van Harringay customers in the area and forms part of our commitment to lawful and transparent data protection practices.