Terms and Conditions for Man And Van Harringay

These Terms and Conditions set out the basis on which Man And Van Harringay provides moving, delivery, clearance, and transport services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are intended to create clear expectations around the service, payment, liability, and lawful handling of goods and waste. References to the Company, we, or us mean the service provider operating under the name Man And Van Harringay, and references to you or the customer mean the person making the booking or receiving the service.

1. Scope of Service
We provide man and van services for domestic and commercial customers, including collection, delivery, loading, unloading, furniture movement, and general transport of lawful items. The exact scope of the work will depend on the booking details agreed in advance. We reserve the right to refuse any item or task that is unsafe, unlawful, excessively heavy without appropriate arrangements, or outside the agreed service. Any additional work requested on the day may be accepted only if feasible and may incur extra charges.

2. Accurate Information
You must provide accurate and complete information when requesting a quote or making a booking, including the collection address, delivery address, access conditions, item descriptions, number of floors, parking restrictions, and any special handling requirements. The price and time estimate given by Man And Van Harringay is based on the information supplied by you. If the actual circumstances differ materially, we may revise the price, alter the vehicle size, adjust the number of operatives, or decline the job if it cannot be carried out safely or lawfully.

3. Booking Process
A booking is only confirmed once we have accepted your request and, where required, received a deposit or written acceptance. Quotes are normally based on the details provided at the time of enquiry and may be time-based, item-based, or fixed-price depending on the nature of the work. For man and van services in Harringay, as with all our wider UK operations, the customer is responsible for checking that the booking details are correct before confirmation. We may request photo identification, proof of address, or additional documentation where needed for security, compliance, or fraud prevention.

4. Customer Responsibilities on the Day
You must ensure that the property is accessible at the agreed time, that any access instructions are accurate, and that items are packed securely where packing is the customer’s responsibility. If parking, loading bay access, lift use, or special access permissions are required, you must arrange these in advance unless we have expressly agreed to do so. Delays caused by incorrect information, restricted access, lack of parking, incomplete packing, or the customer’s absence may result in waiting charges, rescheduling fees, or cancellation charges. We may also refuse to begin or continue work if conditions are unsafe.

5. Changes to Booking
If you need to amend a booking, you should notify us as soon as possible. Changes may affect pricing, staffing, vehicle allocation, and timing. We will make reasonable efforts to accommodate revisions, but changes are subject to availability. If the amended job is significantly different from the original booking, we may issue a revised quote. The customer should not assume that a change is confirmed until we have acknowledged it in writing or by clear electronic communication.

6. Payments and Pricing
All prices are quoted in pounds sterling unless stated otherwise. Payment terms will be confirmed at booking and may include deposit, full prepayment, card payment, bank transfer, or cash on completion, depending on the service arranged. Where a deposit is required, the booking is not secured until the deposit is received. Any balance must be paid in full on completion of the job unless we have agreed alternative terms in writing. Late payment may incur administrative charges and, where permitted by law, interest on overdue sums.

7. Additional Charges
Additional charges may apply for waiting time, congestion, tolls, parking permits, long carries, stairs, extra labour, assembly or disassembly, and items requiring special handling. If the job exceeds the time, labour, or vehicle capacity originally booked, we may charge for the additional service at our standard rates or at a revised fixed price. We will always aim to explain any likely additional cost before it is incurred, but in urgent or developing situations we may need to proceed to protect goods, staff, or service continuity.

8. Receipts and Invoices
Where applicable, we may provide a receipt or invoice showing the service date, amount charged, and payment method. It is the customer’s responsibility to retain these records for accounting, business, or claim purposes. If an invoice is issued, payment must be made by the due date stated on the invoice. Failure to pay may result in recovery action. If a payment is reversed, disputed without valid cause, or returned unpaid, you will remain responsible for the outstanding amount and any bank or administrative fees reasonably incurred.

9. Cancellations by the Customer
If you need to cancel a booking, you should notify us as soon as possible. Cancellation terms may depend on how much notice is given and whether preparatory work has already been carried out. If you cancel within a short period before the scheduled time, or if we have already allocated staff and vehicle resources, a cancellation fee may be charged to cover losses and administration. Where a deposit has been paid, it may be non-refundable in whole or in part depending on notice given and costs incurred.

10. Cancellations or Refusals by Us
We may cancel or postpone a booking if circumstances beyond our reasonable control prevent us from providing the service safely or lawfully, including severe traffic disruption, vehicle breakdown, extreme weather, staff illness, or unsafe access. We may also refuse or suspend a job if the customer breaches these terms, provides false information, requests unlawful transport, or behaves abusively or dangerously. Where we cancel due to our own operational reasons, we will normally offer a rescheduled date or refund of any prepaid amount for the affected service, subject to lawful deductions for work already completed.

11. Delays and Waiting Time
We will use reasonable efforts to arrive within the agreed time window, but collection and delivery times are estimates rather than guarantees unless expressly confirmed as fixed. Traffic, access issues, prior delays, and unexpected operational problems may affect timing. If we are delayed, we will aim to keep the customer informed where reasonably possible. If we are required to wait due to the customer’s actions or inaction, waiting charges may apply. If the customer is unavailable for a prolonged period, we may treat the job as cancelled and charge accordingly.

12. Liability for Goods
We will take reasonable care of items in our possession, but the customer remains responsible for the inherent condition, suitability of packing, and declared value of the goods. Unless we have agreed professional packing or fragile handling in writing, items should be protected by appropriate packing materials. We are not responsible for damage caused by inadequate packing, pre-existing defects, deterioration, electrical or mechanical failure, or items that are structurally unstable. The customer should notify us of any particularly fragile, valuable, or awkward items before the job begins.

13. Limitation of Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity. Where liability is established for loss of or damage to goods while in our control, our responsibility will be limited to the reasonable repair cost, replacement cost, or declared value, whichever is lower, unless a higher liability has been agreed in writing and paid for.

14. Customer Property and Site Conditions
You must ensure that your property, premises, and route of access are safe for moving work. This includes securing pets, clearing obstacles, protecting floors where necessary, and ensuring that items can be moved without causing avoidable damage. We are not responsible for pre-existing damage to walls, doors, flooring, lifts, or fixtures. If we believe the condition of the site creates a risk of injury or damage, we may pause or stop the work until the issue is resolved. Any delay, extra labour, or aborted attempt caused by unsafe conditions may be chargeable.

15. Waste, Disposal, and Regulatory Compliance
If the service includes clearance or disposal, the customer must disclose the nature of all waste in advance. We only handle waste that can be lawfully transported and disposed of in accordance with UK waste regulations. Man And Van Harringay will not knowingly collect hazardous waste, asbestos, chemicals, medical waste, pressurised containers, or any prohibited materials unless specifically licensed and agreed in writing. The customer remains responsible for ensuring that waste is properly described and separated from reusable items. We may refuse collection if the load contains items that cannot be lawfully carried or disposed of.

16. Duty of Care for Waste
Where we transport waste, both parties must comply with the duty of care under applicable UK legislation. This means waste must be accurately described, handled safely, and transferred only to lawful disposal or recycling facilities. We may issue a waste transfer note or other record where required. The customer must not place prohibited items in the load without disclosure. If incorrect waste is presented, or if we suspect unlawful disposal activity, we may refuse the job, segregate the load, or report the matter to the relevant authorities where required by law.

17. Prohibited and Restricted Items
We do not normally carry live animals, human remains, illegal goods, firearms, explosives, flammable substances, or items the transport of which is restricted by law unless all legal requirements have been met and the job has been expressly accepted. For man and van jobs involving specialist items, the customer must inform us in advance so that suitable arrangements can be assessed. Failure to disclose restricted items may result in immediate termination of the service, additional charges, and possible reporting to the authorities where appropriate.

18. Insurance and Claims
We maintain insurance cover appropriate to the type of work we undertake, but insurance does not remove the customer’s responsibility to package and declare items properly. Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after completion of the service. The customer should provide evidence of ownership, value, and the circumstances of the loss or damage. We may inspect the item, packaging, and relevant site conditions before determining liability. Claims cannot usually be accepted for items moved contrary to our instructions.

19. Unforeseen Events
We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to accidents, acts of God, fire, flood, storm, strikes, road closures, government action, telecommunications failure, or civil disturbance. If such an event occurs, we will take reasonable steps to minimise disruption and rearrange the service where possible. If performance becomes impossible, our obligations may be suspended or ended without liability except for any refund due in respect of services not performed, subject to lawful deductions.

20. Complaints and Communication
If you are dissatisfied with any aspect of the service, you should notify us promptly so that we have an opportunity to investigate and, where appropriate, remedy the issue. Communication should be made in a clear and factual manner, identifying the booking date, the problem raised, and any relevant supporting information. We aim to deal with concerns fairly and reasonably. However, nothing in this section limits the customer’s statutory rights or our right to rely on these Terms and Conditions where applicable.

21. Data and Privacy
Any personal information you provide will be used for booking administration, service delivery, invoicing, legal compliance, and customer support. We will handle personal data in accordance with applicable data protection laws in the UK. We do not require unnecessary information and will only retain data for as long as needed for operational, legal, or accounting purposes. Where data must be shared with insurers, payment processors, or authorities, this will only be done where lawful and necessary.

22. Severability
If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy on one occasion does not waive our right to enforce that right or remedy later. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later version is agreed in writing.

23. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise. By booking a service with Man And Van Harringay, you acknowledge that you have read, understood, and agreed to these terms in full.